Senior Customer Success Client Partner

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Job offering available in these cities: Bogota, Buenos Aires

Key Objective

  • Responsible to manage and lead customer relationships.
  • Build quality customer relations to attain their needs.
  • Work proactively with clients, Customer Success team, Development team & AI to accomplish goals and bring the most valuable outcomes thru our products and services.
  • Understand the growth strategy of each Customer Success Account, in order to outperform efficiently and effectively of our deliveries.
  • Report digital marketing campaign performance and contribute with the user’s AI platform usability.
  • Establish achievable valuable objectives, enabling the “under promising and over delivering” Effect.
  • Quarterly business review’s to reduce customer churn rate.

Specific Responsibilities

The performance in the role will be measured by the following KPI’s:

  • Capacity for understanding and effectively communicating client needs.
  • Proactivity to accomplish deliveries.
  • Initiative and responsible proactivity to contribute the department’s goal.
  • Desarrollo corporativo para crecer y posicionarse con un talento especializado

Relevant Experience

  • A strong understanding and experience of marketing automation / cloud marketing or a closely related market.
  • 5+ years of related experience in the marketing industry in roles managing client relations or ad operations.
  • Ability to collaborate with other client partners representatives, to upsell solutions and build winning service strategies.
  • Understanding of interactive marketing/advertising agency dynamics and business models a plus.
  • Client services, account management experience in digital marketing or email marketing a plus.
  • Proactive, highly organized, with ability to manage multiple tasks.
  • Technically literate and comfortable with selling Cloud-based services solutions.
  • Strong communication, negotiation and diplomacy skills required.
  • Undergraduate degree or equivalent experience required.

Apply today